Refund policy

Return and Refund Policy

Comfy Couples offers a 90-night comfort adjustment program for the Dual Topper. The program is designed to help each sleeper correct a genuine comfort issue with their chosen insert. It is not an unlimited swap program.

90-Night Comfort Adjustment Policy

During the 90-night trial, each sleeper may request one approved replacement insert.

A $40 replacement and restocking fee normally applies to each insert. This fee is waived once for each sleeper's first approved comfort adjustment.

Customers should sleep on their original insert for at least 14 nights before requesting a replacement, except when the insert causes a significant or immediate comfort concern.

To prevent misuse of the program, Comfy Couples may require the original insert to be returned before sending a replacement. Because foam inserts are bulky and difficult to repackage, we may waive the physical return requirement after completing a brief comfort consultation and verifying the original insert through photographs.

Please do not discard, donate, alter, or otherwise dispose of your original insert until Comfy Couples confirms in writing that the return requirement has been waived.

Additional replacement inserts may be purchased during the original 90-night trial for a $40 replacement fee per insert, plus applicable material upgrades and shipping costs.

Replacement inserts do not restart or extend the original 90-night trial.

Read the full 90-Night Comfort Adjustment Policy.

Returns and Refunds

If your order arrives damaged, incorrect, or has another issue, contact us at comfycouples1@gmail.com before returning anything. We will review the request and confirm the next step in writing.

Approved refunds are issued to the original payment method. Processing times may vary by payment provider.

Return shipping requirements, if any, will be confirmed before you send anything back. Do not return product components or discard packaging unless Comfy Couples confirms the next step in writing.